bet36's Privacy Policy
Your personal information is completely safe with us — here we transparently explain how bet36 collects, uses, and protects your data.
- Introduction and Scope of Policy
- Information We Collect
- How We Collect Information
- Purpose of Using Information
- Sharing and Disclosure of Information
- Cookies and Tracking Technologies
- Data Retention Period
- Data Security Measures
- Your Rights
- Privacy of Minors
- Third-Party Links
- Changes to Policy
- Contact and Complaints
Introduction and Scope of Policy
bet36 ("we", "our", "platform") is an online gaming service operated for Bangladeshi players. Ensuring the protection of the personal information you share with us while using our website bet36.cam is our highest priority.
This privacy policy explains what information bet36 collects, how that information is used, with whom it may be shared, and what rights you have to control your own information. This policy is an integral part of our Terms and Conditions.
This policy applies to all bet36 services — slot games, cricket betting, live casino, voucher collection, and account management. If you do not agree with this policy, please refrain from using our services and contact our support team.
Information We Collect
bet36 collects only the information that is essential for operating the service, ensuring security, and meeting legal obligations. The types of information collected are detailed below:
2.1 Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification — minimum 21 years)
- National ID card or passport number (for KYC process)
- Photo or scan of identity document (for legal requirements)
2.2 Contact Information
- Email address
- Mobile number (for bKash, Nagad, or Rocket verification)
- Current address (where required)
2.3 Financial Information
- bKash, Nagad, Rocket, Upay, or bank account number (for processing transactions)
- Deposit and withdrawal history
- Bonus and promotion usage records
2.4 Activity Information
- Game play history and betting records
- Login time, logout time, and session duration
- Preferred game categories and usage patterns
- Customer service contact history
2.5 Technical Information
- IP address
- Browser type and version
- Device type and operating system
- Referral URL and page visit data
How We Collect Information
bet36 collects your information in the following ways:
- Registration form: Information you provide directly when creating an account.
- KYC verification: Documents submitted during the identity and age verification process.
- Financial transactions: Information received through payment processors during deposits or withdrawals.
- Automatic collection: Through cookies, log files, and web beacon technologies.
- Customer service: Information provided during live chat or email communication.
- Third-party verification: Information received through identity verification agencies (where applicable).
Purpose of Using Information
bet36 uses your information only for legitimate and relevant purposes. Each purpose is clearly stated below:
4.1 Service Operations
Your information is needed to create and manage your account, process transactions, deliver bonuses, and improve the quality of gaming services. This information is essential for the smooth operation of every bet36 service — slots, cricket betting, and live casino.
4.2 Identity Verification and Security
We verify your identity and financial information to ensure account security, prevent fraud, and comply with anti-money laundering (AML) regulations.
4.3 Responsible Gaming
This information is used to monitor your gaming activity, identify signs of excessive gaming, and provide assistance when needed. You can find more details on our Responsible Gaming page.
4.4 Legal Obligations
Certain information may need to be retained and disclosed to comply with applicable laws, regulations, and directives from regulatory authorities.
4.5 Communication and Support
Your email and mobile number are used for account-related notifications, transaction confirmation messages, and customer service support.
4.6 Service Improvement and Analytics
Anonymous and aggregated usage data is analysed to improve the bet36 platform experience and plan new features.
Sharing and Disclosure of Information
bet36 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment processors: Authorised payment service providers such as bKash, Nagad, Rocket, Upay, and banks receive specific information to process transactions.
- Game software providers: Authorised game studios such as Pragmatic Play, Spribe, JILI, and PG Soft may process limited technical information as needed to operate games.
- Identity verification agencies: Accredited verification agencies engaged in the KYC process.
- Legal authorities: In response to valid court orders, lawful requests from law enforcement agencies, or regulatory obligations.
- Corporate restructuring: In the event of a merger, acquisition, or business transfer — however, the terms of this policy will be maintained under new ownership.
In the above cases, only the minimum amount of information necessary for the task is provided to third parties. Confidentiality agreements are in place with them.
Cookies and Tracking Technologies
The bet36 website uses cookies and similar technologies that enhance your browsing experience and ensure the functionality of the site.
6.1 Types of Cookies
- Essential cookies: These cookies are necessary for maintaining login sessions and ensuring security.
- Functional cookies: Used to remember your language preferences and account settings.
- Analytics cookies: Collect anonymous data to understand site traffic and usage patterns.
- Third-party cookies: Game software studios may use their own cookies to operate their games.
6.2 Cookie Controls
You can stop or limit cookie acceptance by changing your browser settings. Please note that disabling essential cookies will prevent some important site features — such as the ability to stay logged in — from working.
Data Retention Period
bet36 retains your personal information only for as long as necessary or as required by legal obligations. The general policy is outlined below:
- Active account data: Retained for as long as the account remains active.
- After account closure: Financial and identity verification records are retained for a minimum of five years (in accordance with anti-money laundering legal obligations).
- Logs and technical data: Generally 12 to 24 months.
- Customer service communications: For as long as needed to resolve disputes.
After the designated period, data is securely deleted or anonymised.
Data Security Measures
bet36 applies industry-standard security measures to protect your personal and financial information. Our key security measures are outlined below:
- SSL encryption: All data transmitted between the website and the user is protected by 256-bit SSL encryption.
- Data encryption: Stored sensitive data — particularly payment details — is always kept in an encrypted state.
- Access controls: Only authorised staff have access to your information on a need-to-know basis.
- Firewall and intrusion detection: Server infrastructure is kept under continuous monitoring.
- Regular security audits: Periodic security assessments are conducted by third-party experts.
- Two-factor authentication: Two-step verification is available for additional account security.
However, transmitting information over the internet is not entirely risk-free. While we ensure the highest level of security, users must also take responsibility for keeping their passwords confidential.
Your Rights
Every user registered with bet36 has the following rights over their own personal information:
- Right to know: You can find out what information we have collected about you and how it is being used.
- Right to correction: You can request correction of inaccurate or outdated information in your account.
- Right to deletion: Subject to certain conditions, you may request deletion of your information, though information retained under legal obligations may not be possible to delete.
- Right to object to processing: You may object to the processing of your information for specific purposes.
- Right to data portability: You may request to receive your information in a standard format.
- Right to withdraw consent: You may withdraw consent to marketing communications at any time.
To exercise these rights, send an email to [email protected] or contact our team via 24/7 live chat. We will respond to your request within a reasonable time.
Privacy of Minors
bet36 is intended solely for individuals aged 21 or older. We do not knowingly collect or process any information from persons under the age of 21.
Age is verified at the time of registration. If we become aware that a minor has created an account, the relevant account will be immediately cancelled and the collected information will be deleted.
If parents suspect that their child has registered on bet36, please contact us at [email protected].
Third-Party Links
The bet36 platform may contain content from game software providers that is operated from their own servers. The privacy policies of these third parties are beyond bet36's control.
Although we verify the trustworthiness of the relevant service providers, bet36 is not responsible for their own privacy practices. You are advised to read the privacy policy of the relevant organisation before using their services.
Changes to the Policy
bet36 may update this privacy policy from time to time. If significant changes are made, we will notify users by email or through a notice on the site. The effective date of the updated policy will be displayed at the top of the page.
If you continue to use the site after a policy change, it will be assumed that you have agreed to the updated terms. If you have any questions about the changes, please contact us.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us through any of the following:
- Email: [email protected]
- Live Chat: 24/7 support available in Bengali
We will respond to your request as soon as possible. For serious complaints related to data, a detailed response is generally provided within 30 days.
To learn about our general terms of service, visit the Terms & Conditions page. To learn about responsible gaming, please read the Responsible Gaming page.